2018 AGENDA


The ICE agenda features 3 breakout tracks: Digital Workplace Strategy, Digital Workplace Management, and Digital Workplace: Advanced Topics. Don’t get locked into a track. Choose the breakout sessions you need to maximize your learning.

BREAKOUT SESSION
DESCRIPTIONS

BREAKOUT SESSIONS TRACKS

DIGITAL WORKPLACE STRATEGY
DIGITAL WORKPLACE MANAGEMENT
DIGITAL WORKPLACE: ADVANCED TOPICS

Explore the critical aspects of digital workplace strategy and how they contribute to overall company objectives.

Discover best practices and tactical approaches to ensure you’re getting the most out of your digital workplace.

Dive deeper into the world of what is possible and take an advanced look at integrations, analytics, and more.

DIGITAL WORKPLACE STRATEGY

Explore the critical aspects of digital workplace strategy and how they contribute to overall company objectives.

DIGITAL WORKPLACE MANAGEMENT

Discover best practices and tactical approaches to ensure you’re getting the most out of your digital workplace.

DIGITAL WORKPLACE: ADVANCED TOPICS

Dive deeper into the world of what is possible and take an advanced look at integrations, analytics, and more.

7:00 AM
TO 7:00 PM
Registration
7:30 AM
TO 9:00 AM
Breakfast
+
9:00 AM
TO 12:00 PM
Digital Workplace Training - Morning Session

Speakers:

Grand Oaks D-F - 9:00 AM - 12:00 PM

This half-day session provides a comprehensive, hands-on exploration of the tools and strategies you need to build and maintain an engaging digital workplace using the Igloo platform. Facilitators will provide a detailed look into the building blocks of your digital workplace, including the site manager, pages, spaces, channels, widgets, member management, access, and more. You’ll also get an overview of global settings and localization options, and dedicated time for questions and collaboration.

You will learn:
• How to apply best practices to the creation and management of channels, pages, and spaces
• How to organize and structure your digital workplace to meet business needs
• How to create and manage groups
• How to apply best practices to access and permissions
• How to update and change site navigation, look and feel
• How to manage localization and global settings

Speakers:

Grand Oaks G - 9:00 AM - 12:00 PM

Digital workplaces should be consistent, branded, easy to use, and beautiful. Thankfully, it’s possible to accomplish all four with some tech-savvy and a little creative configuration. Within your digital workplace, you can create and configure interactive widgets that perfectly suit your organization’s needs and brand.
You will learn:

• How to identify and use key configuration options to add functionality to Widgets
• How to create visually appealing Widgets and Pages
• How to create effective templates to smooth out your workflows
• How to use the HTML Widget to add common functionality
• How to configure Widgets to promote key content and workflows

12:00 PM
TO 1:00 PM
lUNCH
+
1:00 PM
TO 4:00 PM
Digital Workplace Training - Afternoon Session

Speakers:

Grand Oaks D-F - 1:00 PM - 4:00 PM

This half-day session offers a deep dive into our digital workplace solutions. Facilitators will lead an exploration of high-impact solutions from our portfolio, each targeted to a common business challenge. You'll get an opportunity to work hands-on with a solution, building on your digital workplace skills as you discover new ways to enhance communication, collaboration, knowledge management, and culture in your own digital workplace.

You will learn:
• How to identify solutions to address your key business challenges
• How to integrate solutions into your digital workplace
• How to manage content, channels, widgets and pages with in a solution space
• How to organize and structure your solution space to best solve business challenges
• How to manage and change sub-navigation
• How to add other administrators
• How to create and manage space groups
• How to create and update key content to maximize the impact of your solutions

Speakers:

Grand Oaks G - 1:00 PM - 4:00 PM

The number of applications employees must use to complete work and make informed decisions is increasing. This can lead to more friction in the workday when employees may need to access multiple systems to complete their core tasks. Modern integrations are key to reducing roadblocks for employees and keeping productivity high. In this session, you’ll discover integration capabilities that will boost productivity and digital workplace adoption by simplifying access to the applications, data, and workflows employees need to get work done.

You will learn:

How to access out-of-the-box integrations
How to use integrations in your digital workplace to optimize workflows
How to simplify member management with SSO integrations and sync capabilities
How to access the developer program
How to create simple custom integrations
How to use the Igloo SDK to make API calls

+
1:00 PM
TO 5:00 PM
Workshops
strategies

Speakers: Rachel Happe, Co-Founder and Principal - The Community Roundtable

Grand Oaks A - C - 1:00 PM - 2:00 PM

In order to understand where you’re going, you need to know where you are at today. Join this immersive workshop where The Community Roundtable will share their “2018 State of Community Survey” results and best practices for benchmarking your own digital workplace against this industry standard-setting research. This workshop is a great pre-cursor to Building Your Digital Workplace Roadmap.

Speakers: Shaun Slattery, Director of Consulting - Igloo Software

Grand Oaks A - C - 2:15 PM - 3:15 PM

During this workshop, we will guide you through the process of identifying and prioritizing Igloo solutions, use cases, adoption goals, and technology projects to create a prioritized “roadmap” for your digital transformation journey.
This roadmap is an excellent tool for managing projects, steering committee meetings, and line-of-business requests for participation in your digital workplace.

Speakers: Ted Hopton, VP of Internal Community Practice - Paladin
Ryan Rutan, Sr. Director of Technology - Paladin

Grand Oaks A - C - 3:30 PM - 5:00 PM

Migrating your existing community — and all the valuable content inside — can seem daunting. With Igloo, it doesn’t have to be. Discover Jive migration strategies for Jive and other platforms during this exclusive workshop. Join Igloo team members and our partner Paladin Group for a deep dive plus an interactive Q&A session.

7:00 PM
TO 10:00 PM
Welcome Reception
7:00 AM
TO 6:30 PM
Registration | Information Desk
7:00 AM
TO 7:45 AM
Fitness Activity - Fun Run
7:30 AM
TO 9:00 AM
Breakfast
8:00 AM
TO 5:00 PM
Igloo Lounge & Sponsor Showcase
+
9:00 AM
TO 11:20 AM
Welcome & Morning Keynotes
+
11:15 AM
TO 12:00 PM
Digital Transformation Panel
Panel Members:
Rachel Happe, Co-Founder and Principal - The Community Roundtable
Bob Doppel, SVP, Director Business Information Systems - GTB
Jake Luskin, Director of North America & Projects - Baker Tilly International
Annemarie Edwards, Director of Knowledge Mobilization - Canadian Partnership Against Cancer

Facilitator: Laura Brick, Director of Partners - Igloo Software

12:00 PM
TO 1:00 PM
Lunch
+
1:00 PM
TO 1:50 PM
Breakout Introductions

Speakers: Dennis Pearce, Sr. Solution Strategy Consultant - Igloo Software

You know what an intranet is, but what’s a digital workplace and how is it going to affect your business? This session will review what defines a digital workplace and how it can aid your organization in becoming a more agile, responsive, networked enterprise. We will also discuss how you can chart your journey from intranet to digital workplace and track progress by implementing and monitoring changes in:

• the information that is created, shared, and managed
• employee behavior on and off the platform
• the kinds of business processes that are required
• the metrics and methods used to measure success

Speakers: Gavyn McLeod, Head of Product Marketing - Igloo Software

This session will review what defines a digital workplace and discuss the trending challenges that employees are encountering with the boon of new technology adoption. We’ll begin to explore strategies for taming the chaos in this diverse ecosystem and putting it to work for your organization.

Key Takeaways:
1. Definitions of a digital workplace
2. Knowledge management, integrated for the way we work today
3. Reducing the cost of distraction in the age of group chat
4. A repeatable strategy for uniting people, information, process, and technology

+
2:00 PM
TO 2:50 PM
Breakout Sessions
tactical

Speakers: Sorena Tiba, Manager, Technical Sales Consultant - Igloo Software
Sean Willson, Director of User Experience - Igloo Software

Your digital workplace is an ongoing series of innovations that lead to long term transformation. Whether you’re early in your journey or have a mature model – there’s always ways to inject new life into your workplace and drive innovative ideas forward. In this session, you’ll not only learn about how to progressively build your workplace, but you’ll also see forward thinking solutions to your most complex challenges. Igloo experts will showcase industry leading examples of how to use design, content, workflow, and integrations to enhance your workplace. You’ll leave this session with fresh new ideas, practical tools, and the inspiration to evolve your digital workplace.

Speakers: Matt Radford, Manager, Internal Communications - Ontario Medical Association

Employees are a critical stakeholder group that are often treated as an afterthought and approached as a monolithic whole. Add to this the millions spent by organizations on employee engagement efforts each year, and the evolving expectations of employees for consumer-level experiences within organizations, and we end up with quite the dilemma.

In this session, we will explore what employee engagement is, how you can begin understanding employee populations, and take real steps toward strengthening employee-organization relations. This will be joined with important approaches to leadership communication, and how leadership, employee relations and technology can come together to drive organizational success.

Speakers: Sean Duffy, Director, Product Management - Igloo Software

Understanding the activity in your digital workplace can be a daunting task. What data is available to me? How do I use it? What does it all mean? But most importantly, how can I use that data to help drive adoption in my digital workplace? During this session an Igloo expert will walk you through examples of how Workplace Analytics and Igloo Data Feeds can be used to learn more about how you can drive employee engagement using your digital workplace.

+
3:15 PM
TO 4:00 PM
Customer Spotlights

Speakers: Partners HealthCare, Anaplan and Kraus-Anderson Construction

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve communication.

Speakers: Ob Hospitalist Group, Billtrust and Academic Travel Abroad

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve knowledge management.

+
4:10 PM
TO 5:00 PM
Digital Workplace Workshops
tactical

Speakers: Rachel Foster, Corporate Communications Analyst - Paycor

5 years after their initial launch and several years of growth as an organization, Paycor, and the its 1,600 employees had outgrown their Igloo Digital Workplace. Top issues to address: cleaning out the clutter and improving search, updating the design to match their brand (including their physical office design) and creating distinct spaces for more effective knowledge management, collaboration, and culture building. Join Rachel Foster, Corporate Communication Analyst at Paycor, to learn why they chose to refresh vs move, process followed, lessons learned and results to date.

Speakers: Shaun Slattery, Director of Consulting - Igloo Software

You are well versed in the value a digital workplace can deliver and have a solid foundation in place to improve productivity and collaboration, so what is next? In this session, we will explore the opportunities to further leverage your Igloo digital workplace to enable:

- Communication professionals to utilize marketing strategies to build content and campaigns to increase engagement
- Human Resources to gain visibility to employees’ work, aiding strategies to improve employee engagement and retention
- IT professionals to take the organization’s technology ecosystem from a “wilderness” to “garden” state

Speakers: Mat Nadrofsky, Director of Software Development - Igloo Software + Avalaunch

As your digital workplace, Igloo can seamlessly integrate with a multitude of cloud applications and give you the power to extend its capabilities to help drive employee engagement and increase collaboration with the tools and features your employees love.

In this session, you’ll learn about how our partners have extended the Igloo platform to create cohesive and engaging digital workplace experiences for Igloo by leveraging the Igloo SDK, APIs, and integration widgets.

7:00 PM
TO 10:00 PM
Evening Event - Knibbe Ranch
7:00 AM
TO 7:45 AM
Fitness Activity - Yoga
8:00 AM
TO 3:30 PM
Registration | Information Desk
8:00 AM
TO 1:00 PM
Igloo Lounge & Sponsor Showcase
7:30 AM
TO 9:00 AM
Breakfast
+
9:00 AM
TO 9:45 AM
Breakout Tracks
tactical

Speakers: Mike Rocco, Manager Employment Branding and Communications - Hulu

Every Digital Workplace Manager knows that work does not stop at launch. Maintaining an active digital workplace roadmap and staying aligned with business goals and priorities ensures that your community stands the test of time. This session is led by an experienced Digital Workplace Manager who will cover higher ground topics—and is perfect for pre-planners, or those folks who are at a crossroad and need some inspiration to take the next big leap. From practical ideas to evolve and tactics to drive ongoing engagement, this session promises to deliver actionable insights you can take back to the office.

Speakers: Darren Massel, Sr. Business Development Manager, Strategic ISV - Microsoft
Sorena Tiba, Manager, Technical Sales Consultant - Igloo Software

Evolving business needs, distributed teams, and increasingly complex technology environments – just a few of the challenges companies are facing today and the catalysts to build a more responsive digital workplace. Many organizations are looking to Microsoft Office 365 to offer flexible and familiar tools for collaboration across teams, devices, and platforms. And many are using Igloo to address key business challenges related to communication, collaboration and knowledge management. But how do you bring these technologies together for a more cohesive and productive digital workplace? Join this session to learn how Igloo solutions can drive further adoption of your Office 365 deployment, including adding contextual and social layers to the familiar, but disparate, tools within Office 365.

Speakers: Sean Willson, Director of User Experience - Igloo Software + Ford Foundation

When done correctly, Information Architecture (IA) drives positive user experiences within a digital workplace. It is the core of an effective sitemap and helps users find the content, knowledge, and internal support needed to do their best work. Learn how to develop an intuitive knowledge path that allows users to navigate with ease, find information, and reduce the amount of time they spend searching. With expert guidance and success stories, you will discover a variety of ways to help users locate information and optimize their experience. From search optimization to taxonomy, wayfinding to layout – learn the essentials to a successful findability strategy.

+
9:55 AM
TO 10:50 AM
Keynotes
Future of Work - Alan Lapofsky, Constellation Research
Modern Workplace - Stephen Tanaka, Microsoft Canada
+
11:15 AM
TO 12:00 PM
Breakout Tracks
tactical

Speakers: Kerry Craig, Sr. Solution Strategy Consultant - Igloo Software

Adoption, engagement, and the successful maintenance of your digital workplace depends on a clear governance plan.
Learn from experts on the roles, responsibilities, and activities needed to keep your digital workplace delivering business value. Hear real-world best practices conducting governance activities with seasoned experts who have dealt with the hot topic governance issues including, running steering committee meetings, and establishing content and community management plans.

Speakers: Nanette McIlravey, Senior Strategy Consultant - Igloo Software | Justin Pociask, Senior Solution Consultant - Igloo Software

To ensure your digital workplace is delivering value, it’s important to keep it aligned to business needs. This session provides an overview of our “Digital workplace roadmap” – a helpful tool for mapping your digital transformation journey, including launching new solutions and delivering change management. We’ll also dive deep into two solution examples to see how solutions align to common business challenges, how they can be tweaked to account for organizational variation, and how they can be added to later as your organization grows and changes.

Speakers: Sorena Tiba, Manager, Technical Sales Consultant - Igloo Software
Sean Willson, Director of User Experience - Igloo Software
Sean Duffy, Director of Product Management - Igloo Software
Mat Nadrofsky, Director of Software Development - Igloo Software
Shaun Slattery, Director of Consulting - Igloo Software

Our panel of Igloo experts have years of experience designing, developing, implementing and supporting the platform. This interactive session provides you access to ask your burning questions about digital workplace solutions, features, integrations, and more. You'll walk away with answers, and if you manage to stump our panel, we'll follow up with more details to help resolve your questions and challenges!

12:00 PM
TO 1:00 PM
Lunch
+
1:00 PM
TO 1:45 PM
Customer Spotlights

Speakers: Greystone and Guaranteed Rate

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve collaboration.

Speakers: IPS, Caesar’s Entertainment, Cortland Partners

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve culture and engagement.

+
2:00 PM
TO 3:00 PM
Keynotes & Digital Workplace Transformation Awards
+
2:55 PM
TO 3:00 PM
Closing Remarks