Agenda

The ICE agenda features 3 breakout tracks: Digital Workplace Strategy, Digital Workplace Management, and Digital Workplace: Advanced Topics. Don’t get locked into a track. Choose the breakout sessions you need to maximize your learning.

8:00 AM

Registration

8:00 AM – 8:50 AM

Breakfast

9:00 AM – 12:00 PM

Digital Workplace Training – Morning Session

Digital Workplace 101

Digital Workplace 101

Tuesday, September 11, Morning Session

This half-day session provides a comprehensive, hands-on exploration of the tools and strategies you need to build and maintain an engaging digital workplace using the Igloo platform. Facilitators will provide a detailed look into the building blocks of your digital workplace, including the site manager, pages, spaces, channels, widgets, member management, access, and more. You’ll also get an overview of global settings and localization options, and dedicated time for questions and collaboration.

You will learn:

  • How to apply best practices to the creation and management of channels, pages, and spaces
  • How to organize and structure your digital workplace to meet business needs
  • How to create and manage groups
  • How to apply best practices to access and permissions
  • How to update and change site navigation, look and feel
  • How to manage localization and global settings

Advanced Configuration: Enhancing the Look and Feel of your Digital Workplace

Advanced Configuration: Enhancing the Look and Feel of your Digital Workplace

Tuesday, September 11, Morning Session

Digital workplaces should be consistent, branded, easy to use, and beautiful. Thankfully, it’s possible to accomplish all four with some tech-savvy and a little creative configuration. Within your digital workplace, you can create and configure interactive widgets that perfectly suit your organization’s needs and brand.
You will learn:

  • How to identify and use key configuration options to add functionality to Widgets
  • How to create visually appealing Widgets and Pages
  • How to create effective templates to smooth out your workflows
  • How to use the HTML Widget to add common functionality
  • How to configure Widgets to promote key content and workflows

12:00 PM – 1:00 PM

Lunch

1:00 PM – 4:10 PM

Digital Workplace Training – Afternoon Session

Digital Workplace Solutions 101

Digital Workplace Solutions 101

Tuesday, September 11, Afternoon Session

This half-day session offers a deep dive into Igloo’s Digital Workplace Solutions. Facilitators will lead an exploration of high-impact solutions from our portfolio, each targeted to a common business challenge. You’ll get an opportunity to work hands-on with a solution, building on your digital workplace skills as you discover new ways to enhance communication, collaboration, knowledge management, and culture in your own digital workplace.

You will learn:

  • How to identify solutions to address your key business challenges
  • How to integrate solutions into your digital workplace
  • How to manage content, channels, widgets and pages with in a solution space
  • How to organize and structure your solution space to best solve business challenges
  • How to manage and change sub-navigation
  • How to add other administrators
  • How to create and manage space groups
  • How to create and update key content to maximize the impact of your solutions

Invigorating Integrations

Invigorating Integrations: Adding the tools of your trade to the digital workplace

Tuesday, September 11, Afternoon Session

The number of applications employees must use to complete work and make informed decisions is increasing. This can lead to more friction in the workday when employees may need to access multiple systems to complete their core tasks. Modern integrations are key to reducing roadblocks for employees and keeping productivity high. In this session, you’ll discover integration capabilities that will boost productivity and digital workplace adoption by simplifying access to the applications, data, and workflows employees need to get work done.

You will learn:

  • How to access out-of-the-box integrations
  • How to use integrations in your digital workplace to optimize workflows
  • How to simplify member management with SSO integrations and sync capabilities
  • How to access the developer program
  • How to create simple custom integrations
  • How to use the Igloo SDK to make API calls

1:00 PM – 4:30 PM

Introductory Workshops

1:00 PM – 2:00 PM

Benchmark Your Digital Workplace: Results from the Community Roundtable’s 2018 State of Community Survey

Benchmark Your Digital Workplace: Results from the Community Roundtable’s 2018 State of Community Survey

Tuesday, September 11

In order to understand where you’re going, you need to know where you are at today. Join this immersive workshop where The Community Roundtable will share their “2018 State of Community Survey” results and best practices for benchmarking your own digital workplace against this industry standard-setting research. This workshop is a great pre-cursor to Building Your Digital Workplace Roadmap.

2:15 PM – 3:15 PM

Building Your Digital Workplace Roadmap

Building Your Digital Workplace Roadmap

Tuesday, September 11

During this workshop, we will guide you through the process of identifying and prioritizing Igloo solutions, use cases, adoption goals, and technology projects to create a prioritized “roadmap” for your digital transformation journey.

This roadmap is an excellent tool for managing projects, steering committee meetings, and line-of-business requests for participation in your digital workplace.

3:30 PM – 4:30 PM

Migration Planning

Migration Planning

Tuesday, September 11

Overview to be announced shortly.

7:00 PM

Welcome Reception

8:00 AM – 9:00 AM

Breakfast

9:00 AM – 9:40 AM

Welcome and Opening Remarks

9:40 AM – 11:20 AM

Morning Keynotes

11:20 AM – 12:00 PM

Digital Transformation Executive Panel

12:00 PM – 1:00 PM

Lunch

1:00 PM – 1:50 PM

What is a Digital Workplace

What is a Digital Workplace and why you Should Care

Wednesday, September 12

You know what an intranet is, but what’s a digital workplace and how is it going to affect your business? This session will review what defines a digital workplace and discuss the trends that are driving organizations to prioritize digital transformation and the key business challenge areas that you should focus on as you embark on your own journey, including:

  • Knowledge Management integrated for the way we work today
  • Communication and Collaboration for the cloud age
  • Employee Engagement and Corporate Culture for flexible work environments

Advanced Strategies for the Digital Workplace

Advanced Strategies for the Digital Workplace

Wednesday, September 12

You are well versed in the value a digital workplace can deliver and have a solid foundation in place to improve productivity and collaboration, so what is next? In this session, we will explore the opportunities to further leverage your Igloo digital workplace to enable:

  • Communication professionals to utilize marketing strategies to build content and campaigns to increase engagement
  • Human Resources to gain visibility to employees’ work, aiding strategies to improve employee engagement and retention
  • IT professionals to take the organization’s technology ecosystem from a “wilderness” to “garden” state

2:00 PM – 2:50 PM

I Have an Intranet, How do I get a Digital Workplace?

I Have an Intranet, How do I get a Digital Workplace?

Wednesday, September 12

The journey from intranet to digital workplace is a transformation. That means changing from static webpages to dynamic, up-to-date, and timely content. From being purely content-focused to people and work activity focused.

We’ll share approaches for embedding work processes and tools into your Igloo to solve business challenges, helping your employees work more effectively together.

Tips for Successful Digital Workplace Management

Tips for Successful Digital Workplace Management

Wednesday, September 12

Every Digital Workplace Manager knows that if you build it, it does not necessarily mean they will come. Whether you are building, launching, or refreshing your digital workplace, join this session to gather tips for success from an experienced Digital Workplace Manager. From practical ideas to guide a build and launch, to advice on what key performance metrics to measure and tactics to drive ongoing engagement, this session promises to deliver actionable insights you can take back to the office.

The Art of the Possible

The Art of the Possible

Wednesday, September 12

Your digital workplace is an ongoing series of innovations that lead to long-term transformation. Whether you’re early in your journey or have a mature model – there are always ways to inject new life into your workplace and drive innovative ideas forward. In this session, you’ll not only learn how to progressively build your workplace, but you’ll also see forward-thinking solutions to your most complex challenges. Igloo experts will showcase industry-leading examples of how to use design, content, workflow, and integrations to enhance your workplace. You’ll leave this session with fresh new ideas, practical tools, and the inspiration to evolve your digital workplace.

3:15 PM – 4:00 PM

Customer Spotlight: Communication

Customer Spotlight: Communication

Wednesday, September 12

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve communication.

Customer Spotlight: Knowledge Management

Customer Spotlight: Knowledge Management

Wednesday, September 12

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve knowledge management.

4:10 PM – 5:00 PM

Executive Alignment: The Key to Driving Adoption and Engagement

Executive Alignment: The Key to Driving Adoption and Engagement

Wednesday, September 12

As an executive you had a vision: create a collaborative culture that would change the way people work and drive alignment in the workplace – now what?

Transforming the way in which we work is a foundational shift, and executive alignment is the driving force behind an effective Digital Workplace. Join us for an engaging session where we will share insights and best practices on what leading organizations are doing to drive adoption and measure the impact of their Digital Workplaces.

The Why, When, and How of a Digital Workplace Refresh

The Why, When, and How of a Digital Workplace Refresh

Wednesday, September 12

5 years after their initial launch and several years of growth as an organization, Paycor and their 1,600 employees working across the United States, had outgrown their Igloo Digital Workplace. Top issues to address: cleaning out the clutter and improving search, updating the design to match their brand (including their physical office design), and creating distinct spaces for more effective knowledge management, collaboration, and culture building. Join leaders from the Communication team at Paycor as they share why they chose to refresh vs. move, and the processes followed, lessons learned, and results to date.

Understanding the Data: Digital Workplace Analytics

Understanding the Data: Digital Workplace Analytics

Wednesday, September 12

Understanding the activity in your digital workplace can be a daunting task. What data is available to me? How do I use it? What does it all mean? But most importantly, how can I use that data to help drive adoption in my digital workplace? During this session, an Igloo expert will walk you through examples of how Workplace Analytics and Igloo Data Feeds can be used to learn more about how you can drive employee engagement using your digital workplace.

5:00 PM – 7:00 PM

Free Time

7:00 PM

Off-site Evening Event

7:30 AM – 9:00 AM

Breakfast

9:00 AM – 9:45 AM

Maximize the Value of Office 365 with Igloo Solutions

Maximize the Value of Office 365 with Igloo Solutions

Thursday, September 13

Evolving business needs, distributed teams, and increasingly complex technology environments – just a few of the challenges companies are facing today and the catalysts to build a more responsive digital workplace. Many organizations are looking to Microsoft Office 365 to offer flexible and familiar tools for collaboration across teams, devices, and platforms. And many are using Igloo to address key business challenges related to communication, collaboration and knowledge management. But how do you bring these technologies together for a more cohesive and productive digital workplace? Join this session to learn how Igloo solutions can drive further adoption of your Office 365 deployment, including adding contextual and social layers to the familiar, but disparate, tools within Office 365.

Information Architecture: Structure, Search, and Beyond

Information Architecture: Structure, Search, and Beyond

Thursday, September 13

When done correctly, Information Architecture (IA) drives positive user experiences within a digital workplace. It is the core of an effective sitemap and helps users find the content, knowledge, and internal support needed to do their best work. Learn how to develop an intuitive knowledge path that allows users to navigate with ease, find information, and reduce the amount of time they spend searching. With expert guidance and success stories, you will discover a variety of ways to help users locate information and optimize their experience. From search optimization to taxonomy, wayfinding to layout – learn the essentials to a successful findability strategy.

Extending the Igloo Platform Through Integrations and the Developer Program

Extending the Igloo Platform Through Integrations and the Developer Program

Thursday, September 13

As your digital workplace, Igloo can seamlessly integrate with a multitude of cloud applications and give you the power to extend its capabilities to help drive employee engagement and increase collaboration with the tools and features your employees love.

In this session, you’ll learn about how our partners have extended the Igloo platform to create cohesive and engaging digital workplace experiences for Igloo by leveraging the Igloo SDK, APIs, and integration widgets.

10:00 AM – 10:50 AM

Morning Keynotes

11:15 AM – 12:00 PM

Governance: The Secret to Your Success

Governance: The Secret to Your Success

Thursday, September 13

Adoption, engagement, and the successful maintenance of your digital workplace depends on a clear governance plan.

Learn from experts on the roles, responsibilities, and activities needed to keep your digital workplace delivering business value. Hear real-world best practices in conducting governance activities with seasoned experts who have dealt with the hot topic governance issues including, running steering committee meetings, and establishing content and community management plans.

Marketing Planning and Execution Made Simple in your Digital Workplace

Marketing Planning and Execution Made Simple in your Digital Workplace

Thursday, September 13

The biggest challenges facing marketers today include effective planning, measuring, and optimizing marketing campaigns while trying to reduce time-to-market for new programs, improve collaboration between teams, and make sure everyone has easy access to the latest marketing materials. Join this session to see how Igloo’s own marketing team uses Igloo solutions to collaborate, plan, and execute marketing communications and campaigns with lightning speed and efficiency.

Connect with the Experts: Igloo Q&A

Connect with the Experts: Igloo Q&A

Thursday, September 13

Don’t hold back, we have a team of experts from Igloo development, engineering, and technical consulting ready to address your questions.

12:00 PM – 1:00 PM

Lunch

1:00 PM – 1:45 PM

Customer Spotlight: Collaboration

Customer Spotlight: Collaboration

Thursday, September 13

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve collaboration.

Customer Spotlight: Culture and Engagement

Customer Spotlight: Culture and Engagement

Thursday, September 13

Hear three speakers from various job roles, organizational sizes, and industries, on how they are leveraging Igloo Digital Workplace solutions to improve culture and engagement.

1:55 PM – 2:40 PM

Afternoon Keynotes

2:40 PM – 2:55 PM

Digital Transformation Awards

2:55 PM – 3:00 PM

Closing Remarks